1、Enhancing theory development in service research http://www.emeraldinsight.com/doi/full/10.1108/JOSM-03-2015-0097
2、Serving yourself: value self-creation in health care service http://www.emeraldinsight.com/doi/full/10.1108/JSM-02-2016-0075
3、Healthcare branding: developing emotionally based consumer brand relationships http://www.emeraldinsight.com/doi/full/10.1108/JSM-08-2012-0157
4、A self-determination theory perspective on customer participation in service development http://www.emeraldinsight.com/doi/full/10.1108/JSM-01-2015-0053
5、Why do customers switch? The dynamics of satisfaction versus loyalty http://www.emeraldinsight.com/doi/full/10.1108/08876049810219502
6、Patient satisfaction: a matter of choice http://www.emeraldinsight.com/doi/full/10.1108/08876040010352727
7、Patient perceptions of service quality: combining the dimensions http://www.emeraldinsight.com/doi/full/10.1108/08876040010334565
8、Customer loyalty to content‐based Web sites: the case of an online health‐care service http://www.emeraldinsight.com/doi/full/10.1108/08876040410536486
9、Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers http://www.emeraldinsight.com/doi/full/10.1108/JSM-06-2016-0236
10、The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases http://www.emeraldinsight.com/doi/full/10.1108/JOSM-04-2016-0116
11、Understanding value co-creation in complex services with many actors http://www.emeraldinsight.com/doi/full/10.1108/JOSM-02-2014-0055
12、What causes imbalance in complex service networks? Evidence from a public health service http://www.emeraldinsight.com/doi/full/10.1108/JOSM-03-2016-0077
13、Electronic healthcare: a study of people's readiness and attitude toward performing self‐diagnosis http://www.emeraldinsight.com/doi/full/10.1108/09564230710778155
14、Examining the role of service climate in health care: An empirical study of emergency departments http://www.emeraldinsight.com/doi/full/10.1108/09564230810869739
15、Co‐creation and learning in health‐care service development http://www.emeraldinsight.com/doi/full/10.1108/09564231211248435
16、Joy Parkinson, Lisa Schuster, Rory Mulcahy, Heini Maarit Taiminen. (2017) Online support for vulnerable consumers: a safe place?. Journal of Services Marketing 31:4/5, -
17、Elina Laukka, Piia Rantakokko, Marjo Suhonen. (2017) Consumer-led health-related online sources and their impact on consumers: An integrative review of the literature. Health Informatics Journal 54, .
18、Beibei Dong, K. Sivakumar. (2017) Customer participation in services: domain, scope, and boundaries. Journal of the Academy of Marketing Science 41.
19、Kofi Osei-Frimpong, Alan Wilson, Fred Lemke. (2016) Patient co-creation activities in healthcare service delivery at the micro level: The influence of online access to healthcare information. Technological Forecasting and Social Change.