排队论入门问题。 A queueing system is being observed. We

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排队论入门问题。 A queueing system is being observed. We see that all m identical, exponential servers are busy, with n more customers waiting, and decide to shut off the arrival stream. On average, how long will it take for the system to empty completely? 题目出自Gross的Fundamentals of Queueing Theory第3版第1章,网上的答案student's solution里面没有提供这道题的答案,不知道从何下手。
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